ESG Management.

Practice the ESG management vision to portray a world that has not existed before.

Voice Of Partners.

Shinsegae Property listens to your voices with an open mind to actively handle any inappropriate requests or behavior.
If you find any bad practices or policies, please report them.

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Please note that we do not respond to inquiries other than inconveniences and suggestions from partners collaborating with Shinsegae Property, such as business proposals, Starfield leasing inquiries, or customer service complaints/improvements.
For reports on unfair practices or unethical conduct, please use the HOT-LINE.
Shinsegae Property Audit Team / 22F, West Tower, Center Field, 231, Teheran-ro, Gangnam-gu, Seoul (Postal Code 06142) /
E-mail : vop_sproperty@shinsegae.com / Fax : 02-6921-1698

Collection and use of personal information (Required)

Shinsegae Property Inc. collects the following personal information from its users when they use the related services. Users may refuse the consent on the following; however, if they reject, they may have limited access to the related services

1. Purpose of collection/usage of personal information Receipt of partners' opinions, fact-checking, and guide on the check results
2. Collected items of personal information Collect and use personal information as follows depending on answer type.
Reply(required): Name, phone number, email / Reply(unnecessary): Name
3. Use & storage period Records related to business proposals, investment proposals, and franchising inquiries : Two years
However, if it is necessary to hold it for a certain period of time in accordance with relevant laws and regulations, it shall be in accordance with that period.

Consent

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Author * Real name anonymous
Division Responsible *
Request an answer * Necessary Unnecessary
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E-mail *
Title *
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Item		Collected Item	Purpose of Usage	Storage Period
Member(membership) management	Required	Name, date of birth, gender, email address, mobile phone number, permanent address, point card number, connected information (CI)	Identity the verification and member management pursuant to the use of the membership service and facilities, the issuance and the management of Shinsegae Point, the earning and use of card points, the calculation of all points from its affiliated franchises	Until the withdrawal of membership or the duration of the legally required storage period
		Name, mobile phone number, permanent address, email address	Secure a seamless communication channel for the notification and consultation on the use of its service, the handling of customer complaints, etc.
		Record of using the service, IP address, access log, cookie, mobile devices, payment	Verify the details in using the service and follow the information management obligation pursuant to the relevant laws.
	Optional	Name, date of birth, gender, mobile phone number, email address, permanent address	Inform products and services provided by the Company and its affiliates; provide newsletters; provide information on events(text message, email, DM, TM); use marketing materials to promote collaborative events and its services; analyze information for marketing purposes; and develop services.
	Optional	Company name, company address, evidence material(business card)	Offer the "Starfield Office(SO) CLUB" service.	On the membership withdrawal or withdrawal of the consent for the storage
Non-member management	Required	Name	Receive and handle customer inquiries and inconveniences and improve its services.	For three(3) years from the inquiry date or the duration of the legally required storage period
Non-member management	Optional	Email address, phone number, password
Proposal on business & investment	Required	Name, phone number, email address	Reply to the proposal on business & investment and franchising inquiries.	For two(2) years from the collected date or the duration of the legally required storage period
Ethics report ("HOT-LINE")	Required	Name	Check and process facts upon the receipt of a report and inform the results.
Ethics report ("HOT-LINE")	Optional	Phone number, email address(if reply is necessary)
Voice of Partner ("VOP")	Required	Name	Check and process the facts upon the receipt of VOP and inform the results.
Voice of Partner ("VOP")	Optional	Phone number, email address(if reply is necessary)
Starfield app	Optional	Notification	Push notification service for the provision of information	On the deletion of the app or membership withdrawal
		Camera, gallery	Upload an evidence material when joining SO CLUB; verify its user by using a QR code.
		Vehicle registration plate	Use the service of "Locate My Car."

Entrusted contents	An entrusted company
Operate the membership service.	Shinsegae Property Inc., Starfield Hanam Inc., Starfield Goyang Inc., Starfield Anseong Inc.
Operate & manage membership information; operate the website service.	PULIP COMMUNICATIONS Co., Ltd.
Operate a digital marketing channel.	THE SMC GROUP Co., Ltd.
Operate and maintain the information system; send DM; manage the registration, order, and the delivery of online products.	Shinsegae I&C, Inc.
Provide an identity verification service.	Korea Credit Bureau Co., Ltd.
Operate the customer and PP center for each store.	Hyosung ITX Co., Ltd., Unies Co., Ltd., Gng Line
Deliver and manage the products ordered online.	Sales partner: (See partner)
Deliver the products.	CJ Logistics Corp.
Operate the security system of each store.	THE GUARDIANS, Nasa Industrial Safety, Misung S&P, Samkoo Inc Co., Ltd.

Item	Person in charge	Name	Division/Job	Phone number	E-mail
Shinsegae Property Inc.	Chief Personal Information Protection Officer	Jeon Sang-jin	General Manager of the Support Division	1833-9001	ssgproperty_privacy@shinsegae.com
Shinsegae Property Inc.	Personal Information Protection Manager	Leader of the Compliance Team
Starfield Hanam	(Store) Officer Responsible for Personal Information Protection and Management	Hanam Branch Manager
Starfield Goyang		Goyang Branch Manager
Starfield COEX Mall		COEX Mall Branch Manager
Starfield Anseong		Anseong Branch Manager
Starfield City Wirye		Wirye Branch Manager
Starfield City Bucheon		Bucheon Branch Manager
Starfield City Myeongji		Myeongji Branch Manager
Centerfield		Centerfield Branch Manager