신세계프라퍼티가 ‘제30회 한국유통대상’에서 유통산업 상생·협력 문화확산 유공 부문 산업통상부장관 표창을 수상하며, 지역 사회와의 동반 성장 성과를 공식적으로 인정받았다.
올해로 30회를 맞은 ‘한국유통대상’은 산업통상부가 주최하고 대한상공회의소가 주관하는 시상으로, 유통산업의 건전한 발전과 사회적 가치 창출에 기여한 기업 및 개인에게 수여된다.
이번 수상은 그간 신세계프라퍼티가 스타필드 운영을 통해 축적한 공간 기획·운영 역량을 토대로, 지역 상권과 소상공인을 위한 상생협력을 전방위적으로 전개해 온 노력의 결실이다. 단발성 지원을 넘어, 현장에 실질적으로 닿는 상생 모델을 구축해 왔다는 점에서 의미를 더한다.
신세계프라퍼티는 2016년 스타필드 하남 개점 이후, 지역 상권 및 소상공인을 대상으로 진정성 있는 상생 활동을 이어왔다. 지역 특성과 소상공인 니즈를 세심하게 살펴 △소상공인 상생 플리마켓 △전통시장 활성화 프로젝트 등을 진행하며 소상공인 판로 확대와 경쟁력 강화에 힘쓰며 ‘지역사회 동반성장 파트너’로 자리매김했다.
특히 올해는 정부 부처 및 관계 기관과의 협력을 통해 상생 활동의 깊이와 범위를 한층 확장했다. 일회성 행사에 그치지 않고, 소상공인의 자생력 강화를 목표로 중장기적 상생 프로그램을 체계적으로 추진하며 실행력을 높였다.
먼저, 지난 6월에는 산업통상부, 안성시와 협력해 ‘2025 별이야 페스티벌: 스타필드×안성문화장’을 개최하며, 민관 협력 기반의 축제형 상생 모델을 선보였다.
2022년부터 이어온 ‘별이야 페스티벌’은 스타필드 안성의 대표적인 로컬 상생 프로그램으로, 올해는 관계 기관과의 협업을 통해 상생 규모와 완성도를 한층 더 높였다. 안성 5대 특산물을 테마로 한 ‘로컬 특산물 장터’와 ‘농산물 직거래 장터’를 운영해 생산자와 소비자가 직접 만나는 접점을 만들고, 지역 상인과 방문객이 함께 어우러지며 자연스레 상생을 실천할 수 있는 장을 마련했다.
지난 7월에는 동반성장위원회 및 대·중소기업·농어업협력재단과 협력해 ‘영세기업 경쟁력 강화 사업’을 추진, 윤남노·박건영·장인우 등 전문 셰프 5인과 함께 F&B(식음) 업종 소상공인 업체들을 대상으로 6개월간 체계적인 맞춤형 컨설팅을 진행했다.
셰프들은 각 매장을 직접 방문해 운영 전반을 점검하고, 업체별 애로사항에 대한 개선 방안을 제시했다. 또, 매장별 강점을 살린 메뉴 개선과 신메뉴 개발을 병행하는 등 현장 중심의 실질적인 지원을 펼쳤다.
오프라인과 온라인을 아우르는 판로 지원도 이어졌다. 지난 9월 스타필드 하남에서 소상공인 상생 플리마켓 ‘별빛야장’을 열고, 브랜드 인지도 제고와 판로 확대 기회를 마련했다. 컨설팅 참여사를 포함한 총 22개 업체가 참여했으며, 행사 기간 약 9만 명의 방문객이 현장을 찾아 뜨거운 호응을 얻었다. 실제 행사에 참여한 소상공인들은 ‘매장을 알릴 수 있어 좋았다’, ‘이러한 상생 프로그램이 지속되길 바란다’며 높은 만족감을 나타냈다.
나아가 윤남노 셰프와 함께 컨설팅 참여 업체의 대표 메뉴를 가정간편식(HMR)으로 개발, 로컬 인플루언서와 함께 라이브 커머스를 진행하는 등 온라인 판매 채널까지 지원 범위를 넓히며 소상공인의 매출 활성화에도 도움을 더했다.
이 외에도 수원시·수원도시재단 등과 협약을 맺고 경기도 수원시 ‘천천먹거리촌 활성화 사업’을 2024년 9월부터 1년여 간 진행하며, 상권 브랜딩·환경 개선·상인 역량 강화 교육 등 맞춤형 종합 패키지 지원 사업을 성공리에 끝마친 바 있다.
신세계프라퍼티는 앞으로도 진정성 있는 상생을 실천하며 기업의 사회적 책임을 다하는 동시에 지역 사회에 실질적으로 기여하는 상생협력 방안을 지속 모색하며 지역 경제와 유통산업 발전에 이바지할 계획이다.
This "Policy on the Handling of Personal Information" concerns the protection measures taken by the Company to protect the personal information of the customers using Starfield, Starfield City, and The Shops at Centerfield operated by the subsidiaries ("Company") of Shinsegae Property including Shinsegae Property Inc. or Starfield Hanam Inc. The company values its customer's personal information most of all and always puts all-out efforts to protect it safely.
The Company complies with the relevant laws including PERSONAL INFORMATION PROTECTION ACT and the ACT ON THE PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION, ETC. and has established and released the Policy on the Handling of Personal Information on its website accessible by its customers. Since the Policy on the Handling of Personal Information may be amended due to changes in governmental law and policy or in the corporate policy, it is recommended for its customers to frequently visit the Notice on the website.
The Company collects the following personal information from the customers for the provision of services.
| Item | Collected Item | Purpose of Usage | Storage Period | |
|---|---|---|---|---|
| Member(membership) management | Required | Name, date of birth, gender, email address, mobile phone number, permanent address, point card number, connected information (CI) | Identity the verification and member management pursuant to the use of the membership service and facilities, the issuance and the management of Shinsegae Point, the earning and use of card points, the calculation of all points from its affiliated franchises | Until the withdrawal of membership or the duration of the legally required storage period |
| Name, mobile phone number, permanent address, email address | Secure a seamless communication channel for the notification and consultation on the use of its service, the handling of customer complaints, etc. | |||
| Record of using the service, IP address, access log, cookie, mobile devices, payment | Verify the details in using the service and follow the information management obligation pursuant to the relevant laws. | |||
| Optional | Name, date of birth, gender, mobile phone number, email address, permanent address | Inform products and services provided by the Company and its affiliates; provide newsletters; provide information on events(text message, email, DM, TM); use marketing materials to promote collaborative events and its services; analyze information for marketing purposes; and develop services. | ||
| Company name, company address, evidence material(business card) | Offer the "Starfield Office(SO) CLUB" service. | On the membership withdrawal or withdrawal of the consent for the storage | ||
| Non-member management | Required | Name | Receive and handle customer inquiries and inconveniences and improve its services. | For three(3) years from the inquiry date or the duration of the legally required storage period |
| Optional | Email address, phone number, password | |||
| Proposal on business & investment | Required | Name, phone number, email address | Reply to the proposal on business & investment and franchising inquiries. | For two(2) years from the collected date or the duration of the legally required storage period |
| Ethics report ("HOT-LINE") | Required | Name | Check and process facts upon the receipt of a report and inform the results. | |
| Optional | Phone number, email address(if reply is necessary) | |||
| Voice of Partner ("VOP") | Required | Name | Check and process the facts upon the receipt of VOP and inform the results. | |
| Optional | Phone number, email address(if reply is necessary) | |||
| Starfield app | Optional | Notification | Push notification service for the provision of information | On the deletion of the app or membership withdrawal |
| Camera, gallery | Upload an evidence material when joining SO CLUB; verify its user by using a QR code. | |||
| Vehicle registration plate | Use the service of "Locate My Car." | |||
The Company does not collect sensitive information (race and ethnicity, ideology and doctrine, political orientation, health status, etc.) that may infringe on the basic human rights of the customers.
The Company only uses the customer's personal information strictly within its originally intended scope prescribed by the Policy on the Handling of Personal Information and does not provide it to any third party (person or company) without consent except in the following cases:
The Company may provide the following subsidiaries or affiliates with the personal information under the consent of the customers for the provision of a better service. The customers may withdraw such consent at any time.
| Entity to receive information | Purpose of usage of the entity | Personal information items to be provided | Storage and usage period of the entity |
|---|---|---|---|
| Shinsegae Inc., Gwangju Shinsegae Inc., Shinsegae Inc. | Provide members with various convenient services; inform products and services provided by each affiliate; offer information on events(text message, email, DM, TM); use marketing materials to promote collaborative events and its services; analyze information for marketing purpose; and develop services; add up all performances to provide the VIP service of Shinsegae Department Store(limited to a certain brand and customer consent to the provision of personal information to a third party). | Result value of verifying the identity of the person concerned(householder, family member), the membership card number, purchase information(date of purchase, amount purchased) | Until the withdrawal of membership or the duration of the legally required storage period |
The Company consigns the handling of personal information to the following outside agencies to provide its services.
| Entrusted contents | An entrusted company |
|---|---|
| Operate the membership service. | Shinsegae Property Inc., Starfield Hanam Inc., Starfield Goyang Inc., Starfield Anseong Inc. |
| Operate & manage membership information; operate the website service. | PULIP COMMUNICATIONS Co., Ltd. |
| Operate a digital marketing channel. | THE SMC GROUP Co., Ltd. |
| Operate and maintain the information system; send DM; manage the registration, order, and the delivery of online products. | Shinsegae I&C, Inc. |
| Provide an identity verification service. | Korea Credit Bureau Co., Ltd. |
| Operate the customer and PP center for each store. | Hyosung ITX Co., Ltd., Unies Co., Ltd., Gng Line |
| Deliver and manage the products ordered online. | Sales partner: (See partner) |
| Deliver the products. | CJ Logistics Corp. |
| Operate the security system of each store. | THE GUARDIANS, Nasa Industrial Safety, Misung S&P, Samkoo Inc Co., Ltd. |
Customers may view, delete, and withdraw their membership anytime with the following methods.
The Company has assigned an officer and a division responsible for personal information protection as below to protect the customers' personal information and respond to inquiries, complaints, remedy measures related to their personal information.
| Item | Person in charge | Name | Division/Job | Phone number | |
|---|---|---|---|---|---|
| Shinsegae Property Inc. | Chief Personal Information Protection Officer | Jeon Sang-jin | General Manager of the Support Division | 1833-9001 | ssgproperty_privacy@shinsegae.com |
| Personal Information Protection Manager | Leader of the Compliance Team | ||||
| Starfield Hanam | (Store) Officer Responsible for Personal Information Protection and Management | Hanam Branch Manager | |||
| Starfield Goyang | Goyang Branch Manager | ||||
| Starfield COEX Mall | COEX Mall Branch Manager | ||||
| Starfield Anseong | Anseong Branch Manager | ||||
| Starfield City Wirye | Wirye Branch Manager | ||||
| Starfield City Bucheon | Bucheon Branch Manager | ||||
| Starfield City Myeongji | Myeongji Branch Manager | ||||
| Centerfield | Centerfield Branch Manager | ||||
Customers may ask for the settlement of a dispute or consultation to the Personal Information Dispute Mediation Committee, Personal Information Infringement Report Center of the Korea Internet & Security Agency (KISA), etc. on the remedy for the infringed rights. For the report or consultation on other infringement cases, they are recommended to ask for help in the following institutions.
회사는 고객의 개인정보를 보호하기 위해 아래와 같이 기술적 대책과 관리적 대책을 마련하여 이를 적용하고 있습니다.
The Company does not collect the personal information of a child under the age of fourteen(14) who shall obtain the consent of his / her legal representative.
The Company does not transfer commercial type information without the customer's prior consent.
When sending commercial type information via email and others for the purpose of online marketing including the product guide information, the Company obtains prior consent from the customers on the sending of such information and takes the measures as below for each means, allowing the customers to recognize it easily.
Pursuant to the relevant laws, the criteria of the Company on the use or provision of the additional personal information without a customer's consent is as follows:
Should there be information to be added, deleted and edited according to the government policies or the policies of the Company, the notification on such changes will be provided via the website at least seven(7) days before the revision.
This Policy on the Handling of Personal Information takes effect as of November 25, 2021, and the previous version will be replaced with the current version.